inConcert
Make Contact. Do Business.

About inConcert

InConcert ia a leading omni channel software solutions company founded in 2001. The company is developing world-class software for contact centers, marketing, sales and customer experience. Among their products InConcert offers a complete omni channel suit with artificial intelligence that integrates different channels (Voice, Chat, E-mail, Social Networks, Webform, Video Call, WhatsApp), Conversational Bots, Speech Analytics, Workforce Engagement solutions and Marketing Automation & CRM.

inConcert

About inConcert

InConcert ia a leading omni channel software solutions company founded in 2001. The company is developing world-class software for contact centers, marketing, sales and customer experience. Among their products InConcert offers a complete omni channel suit with artificial intelligence that integrates different channels (Voice, Chat, E-mail, Social Networks, Webform, Video Call, WhatsApp), Conversational Bots, Speech Analytics, Workforce Engagement solutions and Marketing Automation & CRM.

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Integrated Channels

inConcert Omni-Channel Contact Center supports 13 channels out of the box and can be expended easily if needed:

  • Calls
  • Emails
  • WhatsApp
  • Facebook
  • Instagram
  • Apple Store 
  • Google Play
  • Twitter (X)
  • Web Chat
  • Click2Call
  • SMS
  • Youtube
  • Video Calls

Authorized distributor of inConcert Technology in MENA region:

The most complete omni channel contact center solution in the industry

  • Provide your customers with Total exceptional experience
  • Maximize CLTV (Customer Lifetime Value)
  • Reduce Operational Costs
  • Minimize inefficiencies in CC operations
  • Support intelligent self-service strategies
  • Diversify and streamline customer acquisition and retention strategies
  • Eliminate technology silos seamlessly integrating all solutions
  • Automate as much as possible to reduce the number of calls to agents
  • Improve First Contact Resolution
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Speech Analytics
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Speech Analytics
Gain access and insights to all the hidden data in every contact center interaction through any channel. Identify patterns, trends, agent performance and compliance automatically and in real time with inConcert Speech Analytics.​
Gain access and insights to all the hidden data in every contact center interaction through any channel. Identify patterns, trends, agent performance and compliance automatically and in real time with inConcert Speech Analytics.​
Contact Center
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Contact Center
Improve your customer’s experience and optimize your agents’ time and resources with the most comprehensive all-in-one contact center solution.
Improve your customer’s experience and optimize your agents’ time and resources with the most comprehensive all-in-one contact center solution.
Conversational Bots
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Conversational Bots
Support your customers through AI on any channel. Improve user experience by automatically resolving queries 24/7.
Support your customers through AI on any channel. Improve user experience by automatically resolving queries 24/7.
Marketing Automation & CRM
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Marketing Automation & CRM
A powerful and intuitive cloud-based platform, giving you visibility across the entire sales process, all the way from lead identification to post-sale implementation.
A powerful and intuitive cloud-based platform, giving you visibility across the entire sales process, all the way from lead identification to post-sale implementation.
Workforce Engagement
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Workforce Engagement
Optimize your agent staffing levels and customer response rates with our proprietary forecasting algorithms, operational scenario simulators and real-time performance dashboards.
Optimize your agent staffing levels and customer response rates with our proprietary forecasting algorithms, operational scenario simulators and real-time performance dashboards.

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