Design your intelligent bots, integrated between your backend business processes and the contact center. inConcert Conversational Bot is a powerful tool for interactive text and voice processes that, through the built-in Natural Language Understanding (NLU) technology and native integration with Contact Center, will boost your call center productivity, dramatically improve customer experience, reduce operational costs and streamline your operation.
It provides 24/7 service across all channels. This tool is easy to integrate with other systems, CRM or back office applications, which allows you to develop 360º solutions for BPOs, Banking, Insurance, Telecommunications, Retail or Utilities companies with our solution, and unifies interactions in a single low-code platform. Maintains voice and text conversations naturally and openly with your customers, shares emojis, geolocations and videos, and improves your customers' experience.
Main Features
Attention flows
- Website sketcher for designing ITR applications and intelligent bots
- Sending messages through a livechat session
- Collecting responses in a livechat session
- Handling Boolean logic for decision-making
- Integration with cognitive services
- Execution of processes with contextual data
- Importing, exporting and copying workflows
- Bot testing and real-time simulation
- Auto debugging
- Extensibility through open-source blocks
- Creation of reusable helpers in open-source blocks
- Ability to integrate with backend systems, database connections, sockets, WebServices execution
Cognitive Services
- Definition of Microsoft Azure cognitive services
- Configuration interface with NLU technology
- Bot training tool
- Active learning tool
- Graphical interface to use cognitive services within an automated attention flow
Omnichannel
- Possibility of transferring from a bot to a contact center queue
- Announcement of position in the queue
- Continuity of the conversation through the same channel or a different one according to the user’s preference
- Transfer of context
- Possibility of generating an outbound call or sending an email upon the interpretation of a customer’s message in the chat mode
Design your intelligent bots, integrated between your backend business processes and the contact center. inConcert Conversational Bot is a powerful tool for interactive text and voice processes that, through the built-in Natural Language Understanding (NLU) technology and native integration with Contact Center, will boost your call center productivity, dramatically improve customer experience, reduce operational costs and streamline your operation.
It provides 24/7 service across all channels. This tool is easy to integrate with other systems, CRM or back office applications, which allows you to develop 360º solutions for BPOs, Banking, Insurance, Telecommunications, Retail or Utilities companies with our solution, and unifies interactions in a single low-code platform. Maintains voice and text conversations naturally and openly with your customers, shares emojis, geolocations and videos, and improves your customers' experience.
Main Features
Attention flows
- Website sketcher for designing ITR applications and intelligent bots
- Sending messages through a livechat session
- Collecting responses in a livechat session
- Handling Boolean logic for decision-making
- Integration with cognitive services
- Execution of processes with contextual data
- Importing, exporting and copying workflows
- Bot testing and real-time simulation
- Auto debugging
- Extensibility through open-source blocks
- Creation of reusable helpers in open-source blocks
- Ability to integrate with backend systems, database connections, sockets, WebServices execution
Cognitive Services
- Definition of Microsoft Azure cognitive services
- Configuration interface with NLU technology
- Bot training tool
- Active learning tool
- Graphical interface to use cognitive services within an automated attention flow
Omnichannel
- Possibility of transferring from a bot to a contact center queue
- Announcement of position in the queue
- Continuity of the conversation through the same channel or a different one according to the user’s preference
- Transfer of context
- Possibility of generating an outbound call or sending an email upon the interpretation of a customer’s message in the chat mode
I’ts advanced automatic dialing technology makes the outbound operation profitable by accessing more contacts in less time, reducing the abandonment rate and increasing the penetration of the contact list. It allows you to configure the type of dialing and other criteria, in an agile and simple way, from different interfaces depending on the User role. You can set the number of attempts according to different criteria such as: type of phone, the result of the previous dialing attempt, maximum total dialing per Contact, per day, etc. Standard features include:
- It incorporates advanced Multimode Voice Dialing technologies: Predictive, Manual Rate, Progressive, Preview.
- Automatic Messaging: Allows access to thousands of Contacts with a highly efficient tool for sending personalized Voice Messages, SMS, Emails and WhatsApps quickly and at the lowest cost.
- Incorporation of skills in automatic call assignment (skill dialer).
- Call Progress Analysis and Answering Machine Detection (AMD).
- Multiple campaigns with blending and lists with automatic prioritization.
- Dynamic management and updating of contact lists or segments (Batches) and BlackLists.
- Adherence to regulations.
- Unified campaign management.
- Integration with front-end applications, forms, and scripts.
- Advanced Management of Dialing Rules.
- Insights and analytics. It shows the number of pending and completed contacts, scheduled, etc., both globally and individually for each of the segments that have been generated on the database.
I’ts advanced automatic dialing technology makes the outbound operation profitable by accessing more contacts in less time, reducing the abandonment rate and increasing the penetration of the contact list. It allows you to configure the type of dialing and other criteria, in an agile and simple way, from different interfaces depending on the User role. You can set the number of attempts according to different criteria such as: type of phone, the result of the previous dialing attempt, maximum total dialing per Contact, per day, etc. Standard features include:
- It incorporates advanced Multimode Voice Dialing technologies: Predictive, Manual Rate, Progressive, Preview.
- Automatic Messaging: Allows access to thousands of Contacts with a highly efficient tool for sending personalized Voice Messages, SMS, Emails and WhatsApps quickly and at the lowest cost.
- Incorporation of skills in automatic call assignment (skill dialer).
- Call Progress Analysis and Answering Machine Detection (AMD).
- Multiple campaigns with blending and lists with automatic prioritization.
- Dynamic management and updating of contact lists or segments (Batches) and BlackLists.
- Adherence to regulations.
- Unified campaign management.
- Integration with front-end applications, forms, and scripts.
- Advanced Management of Dialing Rules.
- Insights and analytics. It shows the number of pending and completed contacts, scheduled, etc., both globally and individually for each of the segments that have been generated on the database.
I’ts advanced automatic dialing technology makes the outbound operation profitable by accessing more contacts in less time, reducing the abandonment rate and increasing the penetration of the contact list. It allows you to configure the type of dialing and other criteria, in an agile and simple way, from different interfaces depending on the User role. You can set the number of attempts according to different criteria such as: type of phone, the result of the previous dialing attempt, maximum total dialing per Contact, per day, etc. Standard features include:
- It incorporates advanced Multimode Voice Dialing technologies: Predictive, Manual Rate, Progressive, Preview.
- Automatic Messaging: Allows access to thousands of Contacts with a highly efficient tool for sending personalized Voice Messages, SMS, Emails and WhatsApps quickly and at the lowest cost.
- Incorporation of skills in automatic call assignment (skill dialer).
- Call Progress Analysis and Answering Machine Detection (AMD).
- Multiple campaigns with blending and lists with automatic prioritization.
- Dynamic management and updating of contact lists or segments (Batches) and BlackLists.
- Adherence to regulations.
- Unified campaign management.
- Integration with front-end applications, forms, and scripts.
- Advanced Management of Dialing Rules.
- Insights and analytics. It shows the number of pending and completed contacts, scheduled, etc., both globally and individually for each of the segments that have been generated on the database.
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