Possibility to add and manage WhatsApp Business accounts from OCC, in a simple way (built-in embedded registration manager and HSMs) and with extensive functionalities:
· Manage and distribute queries: Inquiries via WhatsApp are recorded in a conversation history along with the interactions the contact had through all other OCC channels. Agents can visualise the entire conversation thread, allowing you to provide consistent, unified care. Interactions can be distributed according to the distribution criteria used for the other channels.
· Outbound: Broadcast messages and individual outbound messages can be sent, manually or through automated actions that respond to a pre-set workflow. This functionality can be disconnected.
· Multimedia: Interactions support all WhatsApp formatting possibilities (except attaching contacts): emoticons, audios, images, files, and videos.
· Pre-configured messages: For more efficient attention by the agent, templates with frequent responses can be configured.
· Forwarding messages: This can be done to a number or a contact.
· Bots: It is possible to automate care through the use of our intelligent bots.
· Security: It possesses the data security of WhatsApp’s end-to-end encryption.
· Account management: You can disassociate the contact number used by the company at any time. In addition, it is possible to associate more than one WhatsApp Business account with the same campaign.
Possibility to add and manage WhatsApp Business accounts from OCC, in a simple way (built-in embedded registration manager and HSMs) and with extensive functionalities:
· Manage and distribute queries: Inquiries via WhatsApp are recorded in a conversation history along with the interactions the contact had through all other OCC channels. Agents can visualise the entire conversation thread, allowing you to provide consistent, unified care. Interactions can be distributed according to the distribution criteria used for the other channels.
· Outbound: Broadcast messages and individual outbound messages can be sent, manually or through automated actions that respond to a pre-set workflow. This functionality can be disconnected.
· Multimedia: Interactions support all WhatsApp formatting possibilities (except attaching contacts): emoticons, audios, images, files, and videos.
· Pre-configured messages: For more efficient attention by the agent, templates with frequent responses can be configured.
· Forwarding messages: This can be done to a number or a contact.
· Bots: It is possible to automate care through the use of our intelligent bots.
· Security: It possesses the data security of WhatsApp’s end-to-end encryption.
· Account management: You can disassociate the contact number used by the company at any time. In addition, it is possible to associate more than one WhatsApp Business account with the same campaign.
I’ts advanced automatic dialing technology makes the outbound operation profitable by accessing more contacts in less time, reducing the abandonment rate and increasing the penetration of the contact list. It allows you to configure the type of dialing and other criteria, in an agile and simple way, from different interfaces depending on the User role. You can set the number of attempts according to different criteria such as: type of phone, the result of the previous dialing attempt, maximum total dialing per Contact, per day, etc. Standard features include:
- It incorporates advanced Multimode Voice Dialing technologies: Predictive, Manual Rate, Progressive, Preview.
- Automatic Messaging: Allows access to thousands of Contacts with a highly efficient tool for sending personalized Voice Messages, SMS, Emails and WhatsApps quickly and at the lowest cost.
- Incorporation of skills in automatic call assignment (skill dialer).
- Call Progress Analysis and Answering Machine Detection (AMD).
- Multiple campaigns with blending and lists with automatic prioritization.
- Dynamic management and updating of contact lists or segments (Batches) and BlackLists.
- Adherence to regulations.
- Unified campaign management.
- Integration with front-end applications, forms, and scripts.
- Advanced Management of Dialing Rules.
- Insights and analytics. It shows the number of pending and completed contacts, scheduled, etc., both globally and individually for each of the segments that have been generated on the database.
I’ts advanced automatic dialing technology makes the outbound operation profitable by accessing more contacts in less time, reducing the abandonment rate and increasing the penetration of the contact list. It allows you to configure the type of dialing and other criteria, in an agile and simple way, from different interfaces depending on the User role. You can set the number of attempts according to different criteria such as: type of phone, the result of the previous dialing attempt, maximum total dialing per Contact, per day, etc. Standard features include:
- It incorporates advanced Multimode Voice Dialing technologies: Predictive, Manual Rate, Progressive, Preview.
- Automatic Messaging: Allows access to thousands of Contacts with a highly efficient tool for sending personalized Voice Messages, SMS, Emails and WhatsApps quickly and at the lowest cost.
- Incorporation of skills in automatic call assignment (skill dialer).
- Call Progress Analysis and Answering Machine Detection (AMD).
- Multiple campaigns with blending and lists with automatic prioritization.
- Dynamic management and updating of contact lists or segments (Batches) and BlackLists.
- Adherence to regulations.
- Unified campaign management.
- Integration with front-end applications, forms, and scripts.
- Advanced Management of Dialing Rules.
- Insights and analytics. It shows the number of pending and completed contacts, scheduled, etc., both globally and individually for each of the segments that have been generated on the database.
I’ts advanced automatic dialing technology makes the outbound operation profitable by accessing more contacts in less time, reducing the abandonment rate and increasing the penetration of the contact list. It allows you to configure the type of dialing and other criteria, in an agile and simple way, from different interfaces depending on the User role. You can set the number of attempts according to different criteria such as: type of phone, the result of the previous dialing attempt, maximum total dialing per Contact, per day, etc. Standard features include:
- It incorporates advanced Multimode Voice Dialing technologies: Predictive, Manual Rate, Progressive, Preview.
- Automatic Messaging: Allows access to thousands of Contacts with a highly efficient tool for sending personalized Voice Messages, SMS, Emails and WhatsApps quickly and at the lowest cost.
- Incorporation of skills in automatic call assignment (skill dialer).
- Call Progress Analysis and Answering Machine Detection (AMD).
- Multiple campaigns with blending and lists with automatic prioritization.
- Dynamic management and updating of contact lists or segments (Batches) and BlackLists.
- Adherence to regulations.
- Unified campaign management.
- Integration with front-end applications, forms, and scripts.
- Advanced Management of Dialing Rules.
- Insights and analytics. It shows the number of pending and completed contacts, scheduled, etc., both globally and individually for each of the segments that have been generated on the database.
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