Increase successful call volume in less time by using automated multimodal dialing. Choose the type of dialing you need to boost your campaigns: progressive, predictive or in preview modes.
· Dialing & Messaging: Its advanced automatic dialing technology makes the outbound operation profitable by accessing more contacts in less time, reducing the abandonment rate and increasing the penetration of the contact list.
It allows you to configure the type of dialing and other criteria, in an agile and simple way, from different interfaces, depending on user role. You can set the number of attempts according to different criteria such as type of phone, the result of the previous dialing attempt, maximum total dialing per Contact, per day, etc.
Standard features include:
o Incorporation of advanced Multimode Voice Dialing technologies: Predictive, Manual Rate, Progressive, and Preview.
o Automatic Messaging: Allows access to thousands of Contacts with a highly efficient tool for sending personalised Voice Messages, SMS, Emails and WhatsApps quickly and at the lowest cost.
o Incorporation of skills in automatic call assignment (skill dialer).
o Call Progress Analysis and Answering Machine Detection (AMD).
o Multiple campaigns with blending and lists with automatic prioritisation.
o Dynamic management and updating of contact lists or segments (Batches) and BlackLists.
o Adherence to regulations.
o Unified campaign management.
o Integration with front-end applications, forms, and scripts.
o Advanced Management of Dialing Rules.
o Insights and analytics. It shows the number of pending and completed contacts, scheduled, etc., globally and individually for each of the segments generated on the database.
Advanced dialer integrated into the Solution, for automatic issuance of calls in different modes: Predictive, Manual Rate, Progressive, and Preview.
o Enablement of "on-the-fly" configuration of operational parameters: abandonment rate, attention span, and maximum number of retries per contact per day, among many others.
o Incorporation of a Voice Blaster, for unattended broadcast of calls (automatic surveys, messages, etc.).
o Incorporation of the possibility of individual pickpocketing and Skill Dialer.
o Enablement of the built-in C2C Channel with external tools (inConcert API).
o Definition of time slots and/or specific timestamps.
o Selection and filtering of Contact lists (Batches) based on Operation parameters, Contact status, or Business information (Contact's custom fields). Management of duplicate contacts.
o Configuration of Contact Rules associated with automatic outbound dialing processes. A Contact rule is a set of procedures that the system will carry out to contact Customers:
· Targets associated with the rule, priority, and number of retries per target.
· Priority settings and dialing percentages for the different lists (batches) of Contacts.
· Expected behaviour when the target returns the specified result ("X returns if contacting Y...").
· Actions against cancellation of the Agent in Preview dialing.
· Detection of answering machine (AMD), fax, invalid numbers, etc., with the possibility of defining actions associated with the result of the call (e.g. IVR detection)
· Time slot associated with the rule (within the general schedule assigned to the dialing process or engine). Setting up extra days or periods. It allows you to select the time slot of contact associated with one or more destinations, or different behaviours depending on the time slot.
· Batch Manager. Blaster for mass issuance through Email, SMS and Whatsapp/HSM channels.
Increase successful call volume in less time by using automated multimodal dialing. Choose the type of dialing you need to boost your campaigns: progressive, predictive or in preview modes.
· Dialing & Messaging: Its advanced automatic dialing technology makes the outbound operation profitable by accessing more contacts in less time, reducing the abandonment rate and increasing the penetration of the contact list.
It allows you to configure the type of dialing and other criteria, in an agile and simple way, from different interfaces, depending on user role. You can set the number of attempts according to different criteria such as type of phone, the result of the previous dialing attempt, maximum total dialing per Contact, per day, etc.
Standard features include:
o Incorporation of advanced Multimode Voice Dialing technologies: Predictive, Manual Rate, Progressive, and Preview.
o Automatic Messaging: Allows access to thousands of Contacts with a highly efficient tool for sending personalised Voice Messages, SMS, Emails and WhatsApps quickly and at the lowest cost.
o Incorporation of skills in automatic call assignment (skill dialer).
o Call Progress Analysis and Answering Machine Detection (AMD).
o Multiple campaigns with blending and lists with automatic prioritisation.
o Dynamic management and updating of contact lists or segments (Batches) and BlackLists.
o Adherence to regulations.
o Unified campaign management.
o Integration with front-end applications, forms, and scripts.
o Advanced Management of Dialing Rules.
o Insights and analytics. It shows the number of pending and completed contacts, scheduled, etc., globally and individually for each of the segments generated on the database.
Advanced dialer integrated into the Solution, for automatic issuance of calls in different modes: Predictive, Manual Rate, Progressive, and Preview.
o Enablement of "on-the-fly" configuration of operational parameters: abandonment rate, attention span, and maximum number of retries per contact per day, among many others.
o Incorporation of a Voice Blaster, for unattended broadcast of calls (automatic surveys, messages, etc.).
o Incorporation of the possibility of individual pickpocketing and Skill Dialer.
o Enablement of the built-in C2C Channel with external tools (inConcert API).
o Definition of time slots and/or specific timestamps.
o Selection and filtering of Contact lists (Batches) based on Operation parameters, Contact status, or Business information (Contact's custom fields). Management of duplicate contacts.
o Configuration of Contact Rules associated with automatic outbound dialing processes. A Contact rule is a set of procedures that the system will carry out to contact Customers:
· Targets associated with the rule, priority, and number of retries per target.
· Priority settings and dialing percentages for the different lists (batches) of Contacts.
· Expected behaviour when the target returns the specified result ("X returns if contacting Y...").
· Actions against cancellation of the Agent in Preview dialing.
· Detection of answering machine (AMD), fax, invalid numbers, etc., with the possibility of defining actions associated with the result of the call (e.g. IVR detection)
· Time slot associated with the rule (within the general schedule assigned to the dialing process or engine). Setting up extra days or periods. It allows you to select the time slot of contact associated with one or more destinations, or different behaviours depending on the time slot.
· Batch Manager. Blaster for mass issuance through Email, SMS and Whatsapp/HSM channels.
I’ts advanced automatic dialing technology makes the outbound operation profitable by accessing more contacts in less time, reducing the abandonment rate and increasing the penetration of the contact list. It allows you to configure the type of dialing and other criteria, in an agile and simple way, from different interfaces depending on the User role. You can set the number of attempts according to different criteria such as: type of phone, the result of the previous dialing attempt, maximum total dialing per Contact, per day, etc. Standard features include:
- It incorporates advanced Multimode Voice Dialing technologies: Predictive, Manual Rate, Progressive, Preview.
- Automatic Messaging: Allows access to thousands of Contacts with a highly efficient tool for sending personalized Voice Messages, SMS, Emails and WhatsApps quickly and at the lowest cost.
- Incorporation of skills in automatic call assignment (skill dialer).
- Call Progress Analysis and Answering Machine Detection (AMD).
- Multiple campaigns with blending and lists with automatic prioritization.
- Dynamic management and updating of contact lists or segments (Batches) and BlackLists.
- Adherence to regulations.
- Unified campaign management.
- Integration with front-end applications, forms, and scripts.
- Advanced Management of Dialing Rules.
- Insights and analytics. It shows the number of pending and completed contacts, scheduled, etc., both globally and individually for each of the segments that have been generated on the database.
I’ts advanced automatic dialing technology makes the outbound operation profitable by accessing more contacts in less time, reducing the abandonment rate and increasing the penetration of the contact list. It allows you to configure the type of dialing and other criteria, in an agile and simple way, from different interfaces depending on the User role. You can set the number of attempts according to different criteria such as: type of phone, the result of the previous dialing attempt, maximum total dialing per Contact, per day, etc. Standard features include:
- It incorporates advanced Multimode Voice Dialing technologies: Predictive, Manual Rate, Progressive, Preview.
- Automatic Messaging: Allows access to thousands of Contacts with a highly efficient tool for sending personalized Voice Messages, SMS, Emails and WhatsApps quickly and at the lowest cost.
- Incorporation of skills in automatic call assignment (skill dialer).
- Call Progress Analysis and Answering Machine Detection (AMD).
- Multiple campaigns with blending and lists with automatic prioritization.
- Dynamic management and updating of contact lists or segments (Batches) and BlackLists.
- Adherence to regulations.
- Unified campaign management.
- Integration with front-end applications, forms, and scripts.
- Advanced Management of Dialing Rules.
- Insights and analytics. It shows the number of pending and completed contacts, scheduled, etc., both globally and individually for each of the segments that have been generated on the database.
I’ts advanced automatic dialing technology makes the outbound operation profitable by accessing more contacts in less time, reducing the abandonment rate and increasing the penetration of the contact list. It allows you to configure the type of dialing and other criteria, in an agile and simple way, from different interfaces depending on the User role. You can set the number of attempts according to different criteria such as: type of phone, the result of the previous dialing attempt, maximum total dialing per Contact, per day, etc. Standard features include:
- It incorporates advanced Multimode Voice Dialing technologies: Predictive, Manual Rate, Progressive, Preview.
- Automatic Messaging: Allows access to thousands of Contacts with a highly efficient tool for sending personalized Voice Messages, SMS, Emails and WhatsApps quickly and at the lowest cost.
- Incorporation of skills in automatic call assignment (skill dialer).
- Call Progress Analysis and Answering Machine Detection (AMD).
- Multiple campaigns with blending and lists with automatic prioritization.
- Dynamic management and updating of contact lists or segments (Batches) and BlackLists.
- Adherence to regulations.
- Unified campaign management.
- Integration with front-end applications, forms, and scripts.
- Advanced Management of Dialing Rules.
- Insights and analytics. It shows the number of pending and completed contacts, scheduled, etc., both globally and individually for each of the segments that have been generated on the database.
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